By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time
The platform generates structured clinical documentation, including summaries, key findings, and workflow-support outputs based on the input provided.
Yes, where applicable. Structured outputs are generated post-consultation.
Yes. All outputs are editable and must be reviewed before use.
Outputs may be incomplete or less accurate. Quality depends on input completeness.
Complete required inputs by ensuring all mandatory fields are properly filled before submitting. Missing or incomplete information may prevent the system from generating the output. Wait for processing by allowing the system some time to handle your request after submission, as it may take a few moments depending on the workload. Retry if needed if the output does not appear, as temporary issues or interruptions can sometimes affect the process.
Check microphone connection by ensuring your microphone is properly plugged in or connected (for external devices) and is not physically damaged or muted. Enable browser permissions by allowing microphone access in your browser settings, as blocked permissions can prevent audio from being captured. Verify input settings by confirming that the correct microphone device is selected in your system or application settings and is working properly.
Check internet to ensure you have a stable and fast connection. Close other apps to free up system resources and improve performance. Switch browser/device if the issue continues, as it may work better on another setup.
Complete submission by ensuring the process is finished properly before exiting. Avoid closing mid-process, as stopping the process in between can prevent data from being saved.
Review input to ensure all information provided is accurate and complete. Re-run if needed, as retrying can help resolve temporary issues. Always validate the output to confirm it meets the expected results.
A stable internet connection is required for optimal performance.
Processing time depends on input volume and system load.
Onboarding typically takes up to 1 day, including setup and verification.
Valid medical or organization credentials Internet-enabled device Microphone setup (provided by us for an additional fee)
Yes, for audio-based features.
Plans may include limits on consultations, features, or advanced capabilities.
You may be restricted or prompted to upgrade.
Yes, where applicable.
Yes, subject to plan terms.
Data is stored on secure cloud infrastructure.
The user entering the data is responsible for obtaining consent.
Login is via Google authentication (redirect login).
Use the correct Google account Ensure access has been granted Retry login
No. Outputs must be reviewed and validated by a qualified healthcare professional.
You must rely on your clinical judgment. The platform is assistive and not authoritative.
For any issues or assistance:
When contacting support, include:
If you have concerns related to service, data handling, or policy matters:
We aim to address grievances within a reasonable timeframe in accordance with applicable laws.
We are committed to ensuring the platform is usable and accessible.
If your question isn't listed here, feel free to contact us or start a live chat with our team. We're happy to help!
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