Privacy Policy
1. Introduction
This Privacy Policy describes how we collect, use, store, and protect information when you use the platform (“Services”).
By using the Services, you agree to the terms of this Privacy Policy.
2. Data Collection & Usage
We collect and use information to operate, improve, and support the Services.
Information collected may include:
- Name, phone number, email address
- Professional credentials and registration details
- Organization details (clinic, hospital, etc.)
- Device information, IP address, and usage logs
We use this data to:
- Provide and maintain the platform
- Enable documentation, analysis, and workflow support
- Improve system performance and user experience
- Communicate updates, alerts, and support information
- Comply with legal and regulatory requirements
We do not sell personal data.
3. PHI Handling (Health & Patient Data)
The platform may process health-related data, including:
- Clinical notes, symptoms, and medical history
- Vital signs, reports, and diagnostic inputs
- Consultation-related information
This data is processed solely for enabling platform functionality and supporting user workflows.
We act as a technology provider, and users retain responsibility for how patient data is collected and used.
4. Consent & Authorization
- Users are responsible for obtaining valid and informed consent from patients before entering or processing their data
- You represent that all data uploaded complies with applicable laws and medical guidelines
- For minor patients, consent must be obtained from a parent or legal guardian
We do not independently verify consent and rely on user compliance.
5. Data Storage & Retention
- Data is stored using secure infrastructure and industry-standard practices
- We retain data only for as long as required to provide Services or meet legal obligations
- Retention periods may vary based on usage, regulatory requirements, or contractual obligations
6. Data Security Measures
We implement reasonable safeguards, including:
- Encryption of data in transit and, where applicable, at rest
- Access controls and authentication systems
- Monitoring and audit mechanisms
While we take appropriate measures, no system can guarantee absolute security.
7. Cookie Policy
We may use cookies and similar technologies to:
- Maintain session functionality
- Improve user experience
- Analyze usage patterns
Users may control or disable cookies through their browser settings.
8. Account & Data Deletion
- Users may request account or data deletion through official support channels
- Certain data may be retained where required by law, regulatory obligations, or legitimate operational purposes
- Deletion requests will be processed within a reasonable timeframe
9. Third-Party Services
The platform may integrate with third-party systems (e.g., EHRs, labs, communication tools).
- We are not responsible for the privacy practices of such third parties
- Their usage is governed by their respective policies
10. Changes to this Policy
We may update this Privacy Policy from time to time.
Continued use of the Services constitutes acceptance of the updated policy.
11. Contact
For any privacy-related concerns or requests, please contact us through the official support channels provided on the platform.