Terms & conditions

1. Acceptance of Terms

By accessing or using the platform (“Services”), you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the Services.

2. Nature of Services

The platform provides technology-enabled tools designed to assist workflows, documentation, and decision support.

The Services are not a substitute for professional judgment, diagnosis, or treatment.

3. Eligibility

To use the Services, you must:

  • Be legally capable of entering into a binding agreement under applicable law
  • Be a licensed medical practitioner registered with the appropriate authority under Indian law (e.g., National Medical Commission or relevant State Medical Council), or
  • Represent a duly registered clinic, hospital, or healthcare organization operating in compliance with applicable Indian laws

This data is processed solely for enabling platform functionality and supporting user workflows.

We reserve the right to verify credentials and suspend or terminate access if requirements are not met

4. User Responsibilities & Acceptable Use

4.1 Accurate Information

You agree to provide accurate, complete, and up-to-date information.

4.2 Lawful Use

You shall use the Services only for lawful purposes and in compliance with applicable laws and regulations.

4.3 Professional Judgment

Healthcare professionals must exercise independent clinical judgment. The platform does not replace clinical decision-making.

4.4 Data Responsibility

You are responsible for lawful collection, consent, and use of all data, including patient data.

4.5 Account Security

You are responsible for maintaining confidentiality of account credentials and all activities under your account.

4.6 Prohibited Activities

You agree not to:

  • Reverse engineer, decompile, or attempt to extract underlying systems or logic
  • Copy, reproduce, or misuse any part of the platform
  • Use the Services to build competing products
  • Upload malicious code or harmful content
  • Interfere with platform integrity or performance
  • Misrepresent outputs as independent medical advice without validation
4.7 Fair Usage

You agree not to abuse system resources, attempt unauthorized access, or disrupt services.

5. Subscription, Billing & Payments

  • Access to certain features may require payment
  • Fees, billing cycles, and inclusions will be specified at the time of purchase
  • You authorize recurring billing where applicable
  • Failure to pay may result in suspension or termination of access

6. Refund & Cancellation

  • Subscriptions may be canceled as per applicable plan terms
  • Refunds, if any, will be governed by the stated refund policy
  • No refunds will be provided for partial usage unless explicitly agreed

7. Service Availability & Support (SLA — High Level)

  • The platform aims to maintain reliable availability and performance
  • Support response timelines may vary based on subscription tier
  • Scheduled maintenance or updates may temporarily affect availability
  • We do not guarantee uninterrupted or error-free service

8. Intellectual Property

All rights, title, and interest in the platform, including technology, design, workflows, proprietary systems, and underlying logic, remain the exclusive property of the company.

You are granted a limited, non-exclusive, non-transferable right to use the Services.

You may not copy, distribute, modify, reverse engineer, or create derivative works from any part of the platform.

9. Third-Party Integrations & Liability

The platform may integrate with third-party services.

  • We do not control or guarantee their availability, accuracy, or performance
  • We are not responsible for their data handling, security practices, or failures
  • Use of such services is subject to their respective terms and policies

10. Disclaimer (General)

The Services are provided for support and assistance purposes only.

  • Outputs may not always be complete or accurate
  • The platform does not provide medical advice
  • Users are solely responsible for all clinical decisions and actions

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for clinical decisions or outcomes
  • Total liability shall not exceed the amount paid by the user in the preceding billing period

12. Indemnification

You agree to indemnify and hold harmless the company, its affiliates, and personnel from any claims arising from:

  • Your use or misuse of the Services
  • Violation of these Terms
  • Violation of applicable laws or third-party rights

13. Suspension & Termination

We may suspend or terminate access to the Services for:

  • Violation of these Terms
  • Non-payment
  • Misuse of the platform
  • Failure to meet eligibility requirements

14. Modifications

We may update the Services or these Terms at any time.

Continued use implies acceptance of the updated Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Courts located in Karnataka shall have exclusive jurisdiction.

16. Contact

For any questions or concerns, please contact us through the official support channels provided on the platform.